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Account Information
Should the need
arise to contact us, please feel free to
call our telephone number (713) 667-6668
between the hours of 8.30am - 5.30pm
CST, Monday thru Friday & 10:00am
-2:00pm Saturdays,
or fax us at (713)667-3344.
Alternatively, e-mail us at
sales@carrolls.com.
We can also be contacted the old-fashioned way,
by
Postal Mail, at Carrolls Discount Office Furniture, 5615 S. Rice Ave., Houston, TX
77081.
Cancelling orders
If you change your mind within a period of 24 hours and need to cancel an order please do so
by sending us an email to stoporder@carrolls.com.
Please include your order number.
You may also telephone us at (713)
667-6668.
However, if your order has already been shipped, then please refer to our section on returns.
All orders returned after delivery will be subject to a 25% restocking fee.
Changing your personal information
You have access to your personal information by visiting My account.
Here you can change details
such as name, address, password, etc.
Complaints
Carrolls always endeavors to achieve the highest quality in our services to the customer,
however there are
times when with all our best efforts, things do go wrong.
If you have a complaint, we are willing and
anxious to hear about it,
so we can hopefully resolve the issue, and continue to strive to do better.
If you have a complaint please contact customer services on
E-mail: custservice@carrolls.com
Tel: (713) 667-6668
Fax: (713) 667-3344
Our customer service department is staffed from Mon - Fri 8:30am-5:30pm CST
We aim to respond to all complaints within 3 working days.
In most cases customers receive a response within 24 hours.
Copyrights
This website and all the images contained within it are protected by copyright
and may not be reproduced in any way
whatsoever without prior written authorization
from Carrolls. Portions contained herein are also covered
by copyrights
by DSG Internet Solutions.
Customs and duty
Please note that all shipments to certain countries may be subject to local import duties and taxes
as well as additional
shipping and handling charges.
Local duties and taxes may be levied once goods have reached your country.
Any charges for
duty, etc are your responsibility.
Please bear this in mind when completing your overseas order.
Delivery/Shipping
We carry a large inventory stock of most merchandise
and subject to availability,
we seek to
ship all Houston Area in stock orders within 48 hours.
All merchandise that is shipped "F.O.B origin, Houston, TX USA".
This means the ownership and responsiblity for the merchandise becomes
that of the buyer upon departure from our dock.
Special Orders
* All special orders require 50% deposit.
* Special orders are non-stocked items at Carrolls.
* Special orders will vary in lead time according to the manufacturer.
Approximate lead time can be quoted at time of delivery
* Cancelling or changing special orders will be determined by manufacturer
* After special order is in production all deposits will be forfeited
if cancelled or changed.
Payment information
Please note, due to the nature of our secure payment system, your credit card is validated at the point of sale.
Your card will then be billed within 5 days of authorization.
Payment methods
We accept the following payment cards:-
Visa, MasterCard, American Express, Discover.
We also accept checks and money orders. Please, for security reasons do not mail cash!
When sending checks or money orders, allow sufficient mail and processing time.
Checks and Money Orders should be made payable to Carrolls.
Privacy
All information collected is through the ordering/registration process and is in accordance
with the Data Protection act of 1998.
We are committed to protecting your privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection Act of 1998).
All information collected is solely used by Carrolls for the benefit of serving our customers.
We do
not share or sell or mailing lists or customer databases. All efforts and due diligence is provided
to
maintain the security and integrity of this crucial data.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any
marketing email from us.
Should you find yourself on our mailing list and wish to be removed,
simply contact custservice@carrolls.com
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing
us custservice@carrolls.com.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with
our
internal security policy and the law.
We may use technology to track the patterns
of behavior of visitors to our site.
This can include using a
"cookie" which would be stored on your browser.
You can
usually modify your browser to prevent this happening.
The
information collected in this way can be used to identify you
unless
you modify your browser settings.
If you have any questions/comments about privacy, you
should email us, custservice@carrolls.com.
Product Warranty
Carrolls warrants its products to be free from defects in materials
and workmanship. Carrolls stands behind all manufactures warranties at time of sale.
This warranty is made by manufacturers only to original end-user
acquiring the product directly from Carrolls. Customers
warranty is limited to repair or replacement at manufacturers option.
Consent from manufacturer must be obtained before any warranty
work is performed. This warranty shall not apply to any products
which must be replaced because of normal wear and tear, negligence,
abuse or "accident", shipping damage, or product use
and installation other than in accordance with written instructions
or warnings. It will also not apply when product has been modified
or altered, repaired or refurbished by someone other than manufacture
or because of natural variations over which manufacture has no
control. When repairing or replacing a defective
product, manufacturer does not guarantee matching color, grain,
texture or dye lots. This warranty does not cover the cost of
transportation or labor. Manufacturer makes no warranty that any
of its products are suitable for any particular purpose and makes
no other warranties, expressed or implied, other than those set forth
here, in no event shall Carrolls be liable in either tort or contract for
any loss or direct, special, incidental, consequential or exemplary
damages.
Returns policy
Here at Carrolls we want you to be happy
with both our products and our service.
If you do receive faulty or damaged goods or wish
to return any item, please contact us
immediately
at returns@carrolls.com
or call us on (713) 667-6668. Please
have your original order number
available when contacting
us. We will then
issue you with a Return Merchandise
Authorization.
This number should be clearly written on the
shipping label when returning the merchandise.
Security
Your transaction is normally sent to our server via a secure
connection that has been encrypted
using a 128 bit Secure
Socket Layer (SSL) architecture (depending on browser support)
and
signed using GeoTrust digital certificates. All
information that is encrypted cannot be read
by any third
party. When a page is secure the address bar should change
from http:// to https://.
How to Shop with Carrolls!
You can shop with Carrolls Discount Office Furniture by going on-line
at www.carrolls.com
24 hours a
day, 7 days a week.
We also offer a shopping
by phone service, our friendly team can
be contacted at (713) 667-6668,
Monday to
Friday between the hours of 8.30am and
5.30pm and 10:00am to 2:00pm on Saturdays.
To place your order by phone,
please have your credit card handy as
we will need payment details,
including
delivery and invoice adress.
You can also shop off-line. When you have
made your selections, and at the point of checkout,
you will
be presented with a completed order form as per your shopping
basket.
This can then be printed and sent via fax with your
payment details or by US Mail.
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